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Platform Features

Everything You Need to Grow Your Business

Powerful tools designed to help vending operators collect feedback, understand customers, and make smarter stocking decisions.

Feedback Collection

QR-Based Instant Feedback

Every machine gets a unique QR code. Customers scan, share their thoughts, and you get instant insights. No app downloads, no friction, just valuable feedback in seconds.

  • Custom branded QR stickers shipped free
  • Mobile-optimized feedback forms
  • Supports ratings, comments, and product requests
📱

Scan. Rate. Request.

Analytics

Real-Time Dashboard

See everything happening across your fleet in one place. Track feedback trends, identify top-requested products, and spot problems before they hurt your bottom line.

  • Fleet-wide performance overview
  • Trend analysis and insights
  • Filter by location, date, or machine
📊

All your data, one dashboard.

Alerts

Instant Issue Notifications

When customers report problems, you'll know immediately. Get alerts via email or SMS so you can dispatch service before issues escalate.

  • Real-time email and SMS alerts
  • Customizable alert thresholds
  • Route alerts to specific team members
🔔

Know instantly. Fix quickly.

Reports

Location Reports

Generate professional reports to share with location owners. Show them you're actively listening to their customers and acting on feedback.

  • Automated monthly reports
  • Shareable PDF exports
  • Custom branding options (Enterprise)
📋

Professional reports, easy sharing.

And So Much More

Every feature is designed to help you run a smarter, more profitable vending operation.

Team Access

Invite your team with role-based permissions. Route drivers see their machines, managers see the full picture.

Product Requests

See exactly what customers want stocked. Make data-driven inventory decisions that boost sales.

Secure & Private

Your data is encrypted and protected. We never share or sell your feedback data to anyone.

API Access

Connect VendBack to your existing systems with our REST API. Perfect for enterprise integrations.

White-Label

Enterprise customers can fully brand the feedback experience with their own logo and colors.

Historical Data

Unlimited feedback history so you can track trends over time and measure improvement.

Ready to Experience These Features?

Get started today and see how VendBack can transform your vending business.

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